Apple Free Service Programs for Users

by contentwriter
Customers on the Apple Genius Bar

Author: Mac Croxby

It’s no news that the default warranty for Apple products is just one year from the date of purchase and using the AppleCare or AppleCare Plus costs extra, with just a 3-year coverage. However, there are free service programs in place for all Apple users.

In this article, we will disclose the products and damage conditions that are eligible for the service programs. Furthermore, we excluded products that are not eligible due to their date of release, damages, and related issues.

Devices Covered and their Eligibility

  • AirPods Pro

If your left, right, or both AirPods Pro have crackling or static sounds or any abnormal sound issue, it can be serviced for free. However, the program is ending in October 2022. 

  • iPhone 12

If your Apple iPhone has no sound during calls, it is eligible to be serviced for free.

  • iPhone 12 Pro

If your device does not have a sound when you receive or make a call, it can be serviced for free by an Authorized Service Provider, an Apple Retail Store, or through mail-in service.

  • Apple Watch Series 3

If you have a Series 3 or Nike Series 3 that was sold from May 2019 and onwards. You are eligible for free repair if it cracks. However, this warranty is just for 3 years. 

  • 15-inch MacBook Pro

Is your MacBook Pro overheating? Check if it is eligible for a free battery replacement here

  • MacBook Pro

If you own a MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports), MacBook Pro (15-­inch, 2018), MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports), or MacBook Pro (15-­inch, 2019), you can get your unit serviced for free if the keyboard has problems such as character repetition, keys not working, or a key is “sticky.”

  • 13-inch MacBook Pro

Display backlight service

If you have a MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports) or the MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports) that has display backlight problems, you can get a free service or a refund if you got it serviced before. Hurry up though, because the coverage period is ending soon.

Battery replacement (for non Touch Bar model)

Click here to check if your device is eligible for a free replacement or refund if you already got it replaced before. This service is available to you if your unit was made between May 2017 and October 2017.

  • Apple Ultracompact USB Power Adapter 

If you own an Apple Ultracompact USB Power Adapter that does not have the green dot or you got it along with a device or purchased it as an accessory, you are eligible to swap it for a new one. This is because the metal prongs may break anytime and can cause an accident.

Updated List of Ongoing Apple Service Programs (April 2022)

Highlighted below are the updated lists of all the ongoing Apple Service Programs for devices that are no longer covered with a warranty. Take note that the coverage period for some of the products mentioned was already past the due date.

  1. iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues
  2. AirPods Pro Service Program for Sound Issues
  3. Screen Replacement Program for Aluminum Models of Apple Watch Series 2 and Series 3
  4. 15-inch MacBook Pro Battery Recall Program
  5. Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro
  6. 13-inch MacBook Pro Display Backlight Service Program
  7. 13-inch MacBook Pro (non-Touch Bar) Battery Replacement Program
  8. Beats Pill XL Speaker Recall Program
  9. Apple Ultracompact USB Power Adapter Exchange Program


Apple is one of the best technology companies known to be manufacturing sophisticated devices. Discussed in this article are the Apple products that are eligible for free repair, refund, or replacement without a warranty. However, some of them are no longer eligible. You can bookmark the Apple Service Program page or stay tuned to this page for updates on the validity of ongoing service programs.


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